FAQ

Frequently Asked Questions

Who does Indus Surgical supply to?
We supply hospitals, private clinics, laboratories, medical stores, licensed aesthetic practitioners, healthcare professionals, educational institutions, and home care customers across Pakistan.

What products do you offer?
We carry a catalog of 500+ products, including surgical instruments, clinical-grade medical equipment, laboratory supplies, skincare products, beauty devices, and general healthcare essentials — all sourced from trusted manufacturers and reputable brands.

Are your products genuine and certified?
Yes. We only supply certified medical instruments and clinical-grade equipment, sourced directly from reputable brands and manufacturers to ensure authenticity, durability, and reliable performance.

Do you offer bulk or institutional orders?
Yes. We have a dedicated Institutional Bulk Desk for hospitals and clinics placing large orders. You can reach them at 0333-2201744.

How do I place an order?
You can browse and order directly through our website, or contact us via email at [email protected] for institutional or bulk inquiries.

Do you deliver nationwide?
Yes, we offer fast delivery across Pakistan to hospitals, clinics, and individual customers alike.

What payment methods do you accept?
Please contact our team at [email protected] for current payment options available at checkout.

Can I return a product?
Yes. You can cancel or return an order within 30 days of receiving it, without needing to give a reason. To be eligible, items must be unused, in their original packaging, and returned within the 30-day window.

What items cannot be returned?

• Products made or personalized to your specifications
• Items that deteriorate quickly or have passed their expiry date
• Items unsealed after delivery for health/hygiene reasons
• Products that have been mixed with other items after delivery

How do I start a return?
Email us at [email protected] with a clear statement of your decision to return the item. You’re responsible for the cost and risk of shipping the item back, so we recommend using an insured, trackable delivery service.

When will I get my refund?
We issue refunds within 30 days of receiving the returned goods, using the same payment method you used for the original order — with no additional fees.

Is my personal information safe with you?
Yes. We collect only the data necessary to process orders and improve our website, and we use administrative, technical, and physical safeguards to protect it. Full details are available in our Privacy Policy.

How can I contact Indus Surgical?

• General inquiries: [email protected]
• Bulk/institutional orders: 0333-2201744
• Returns & privacy questions: [email protected]
• Instagram: @indussurgical.pk