Return & Exchange Policy

At Indus Surgical, we want you to be fully satisfied with your purchase. If you’re not, here’s how our return process works.

Right to Cancel

You are entitled to cancel your order within 30 days of receiving it, without giving any reason. The 30-day period begins from the date you (or a third party you’ve appointed, other than the courier) receive the goods.

To cancel, simply inform us of your decision with a clear statement, sent by email to [email protected].

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days
• The items are in their original, unopened packaging

Items That Cannot Be Returned

For hygiene, safety, and practical reasons, the following cannot be returned:

• Goods made or personalized to your specifications
• Goods that deteriorate quickly or have passed their expiry date
• Goods that are unsuitable for return due to health protection or hygiene reasons and have been unsealed after delivery
• Goods that have become inseparably mixed with other items after delivery

We reserve the right to refuse any return that does not meet these conditions, at our sole discretion.

How to Return an Item

1. Email [email protected] to notify us of your return.
2. Ship the item back to us at your own cost and risk. We recommend using an insured, trackable courier service, as we cannot be held responsible for goods lost or damaged in transit.
3. Send returns to: [email protected] (please confirm the physical return address with our team, as this appears to be an email contact).

We are unable to process a refund without receiving the goods or proof of return delivery.

Refunds

Once we receive your returned item, we will issue a refund within 30 days. Refunds are made using the same payment method used for the original purchase, and you will not be charged any fees for the refund itself.

Exchanges

If you’d like to exchange a product instead of returning it for a refund, please contact us directly at [email protected] to arrange the exchange, subject to product availability and the same return conditions above.

Gifts

• If an item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit once we receive the returned product.
• If the item wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, the refund will be issued to the original purchaser.

Questions?

If you have any questions about our Return & Exchange Policy, contact us at [email protected].